Website Policies

Terms & Conditions

Online Pet Bakery Terms & Conditions

By placing an order with our online pet bakery, you agree to the following:

All treats are handmade in small batches and may vary slightly in appearance.
Please review ingredient lists before ordering. We are not responsible for allergic reactions or sensitivities.
Our treats are intended for pets only and should be fed under owner supervision.
Orders are made fresh and processed in the order they are received.
Due to the perishable nature of our products, all sales are final. Refunds or replacements are only offered if your order arrives damaged or incorrect.
We are not responsible for delays caused by shipping carriers once your order has been shipped.
By purchasing from us, you acknowledge that you are responsible for determining whether our products are suitable for your pet.

Thank you for supporting our small business and trusting us to bake for your furry family members!

Privacy Policy

Effective Date: July 8, 2026

At The Woofing Bakery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit our Wix website or place an order.

Information We Collect

When you visit our website or place an order, we may collect:

Your name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely by Wix Payments or other secure third-party payment providers)
Order history
Information you voluntarily provide when contacting us or subscribing to our newsletter

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Communicate with you about your order
Send updates, promotions, or newsletters if you have chosen to receive them
Improve our website, products, and customer experience
Prevent fraud and maintain the security of our website

Payments

Payments made through our website are processed securely by Wix Payments or other trusted third-party payment processors. We do not store your full credit or debit card information.

Cookies and Analytics

Our Wix website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services. By using our website, you consent to the use of these technologies. You can manage your cookie preferences through your browser settings.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only with trusted service providers, such as payment processors and shipping carriers, when necessary to complete your order or comply with legal obligations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. While no method of online transmission is completely secure, we strive to use commercially acceptable safeguards.

Your Rights

You may request to:

Access the personal information we have about you
Correct inaccurate information
Request deletion of your personal information, where permitted by law
Opt out of marketing emails at any time by using the unsubscribe link or contacting us directly

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact form on our website.

Refund Policy

Return & Refund Policy

At The Woofing Bakery, every treat is freshly made with care. Due to the perishable nature of our products, all sales are final, and we do not accept returns or exchanges.

If your order arrives damaged, incorrect, or there is another special circumstance, please contact us as soon as possible. We review these situations on a case-by-case basis and will do our best to make things right.

If you have any questions before or after placing your order, we're always happy to help. Please reach out to us through our website's contact form, and we'll get back to you as soon as possible.

Thank you for supporting The Woofing Bakery!

Accessibility Statement

Effective Date: July 8, 2026

At The Woofing Bakery, we are committed to making our website accessible and welcoming to everyone. We strive to provide an inclusive online experience for all visitors, including those with disabilities.

We are continually working to improve the accessibility and usability of our website by following recognized accessibility best practices whenever possible.

If you experience difficulty accessing any part of our website, placing an order, or using any of our online features, please contact us. We will make every reasonable effort to provide the information, product, or service you need through an accessible method.

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please reach out to us through our website's contact form. Your feedback helps us improve the experience for all customers.

Thank you for visiting The Woofing Bakery. We appreciate the opportunity to serve you and your pets.

Shipping & Local Delivery Policy

At The Woofing Bakery, all orders are made fresh with care to ensure your pet receives the highest quality treats possible.

Shipping Policy

Because our products are freshly made, orders are prepared after purchase and may require additional processing time. Please allow 3–5 business days after your purchase date for your order to be prepared and delivered.

Once your order has been shipped, you will receive any available tracking information. We are not responsible for delays caused by shipping carriers, weather, or circumstances outside of our control.

Local Delivery Policy

For local deliveries, we want to make sure your order arrives safely and does not sit outside for an extended period of time. By placing an order, you authorize The Woofing Bakery to contact you by text message using the phone number provided at checkout.

We will send a message with available delivery times so we can coordinate a convenient drop-off time and help protect the freshness of your treats.

If you have any questions regarding shipping or local delivery, please contact us before placing your order. We are happy to help!

Thank you for supporting The Woofing Bakery and allowing us to spoil your furry family members.